Genworth’s Homeowner Assistance Program

Helping Homeowners Through Difficult Times

At Genworth Financial Canada we go well beyond the initial purchase of the home. Whether in a strong market or during uncertain economic times, your customers could face unexpected life events that affect their ability to make mortgage payments.
Through our Homeowner Assistance Program we help homeowners who are experiencing temporary financial difficulties, which may put their mortgage at risk. This could be the result of a serious illness, marital separation, or loss of employment. If your customer has a Genworth-insured mortgage, they can take advantage of this program - at no extra cost.

How we help
Genworth has a dedicated team of Homeowner Assistance Specialists who are trained in identifying the best solutions for you and your customers. We will consider any solution that may alleviate the temporary financial burden of the homeowner. Each situation is assessed individually in order to determine the ideal result. Some common options that can be considered are:
• Capitalized Arrears
• Increased Amortization Period
• Partial or Shared Payment Plan
• Deferred Payments

Initiating a workout
Genworth’s Homeowner Assistance Program is a proven method for providing help to your valued customers when they need it the most. When a customer contacts you requesting financial assistance, there are some easy steps you can take, working with the lender and a Genworth Specialist, which will ensure a successful workout:
1. Identify the problem
2. Gather all the facts
3. Investigate & analyze
4. Contact Genworth Financial Canada
5. Create and implement a plan

Adding value
With these challenging economic times, informing and educating customers on all their mortgage options is increasingly important. By advising your customers of the immediate and long-term benefits of a Genworth-insured mortgage you can play an integral role in helping your customers should they experience difficult times. We will work in partnership with the lender and your customer to establish alternative arrangements to help your customers stay secure in their home when times get tough. By extending a helping hand, you become a trusted adviser ultimately strengthening your relationships and growing your business.

Be sure to download the new Homeowner Assistance overview sheet from www.mymarketingsource.ca so you can provide your clients with the information they need. And if you are aware of any client with a Genworth-insured mortgage having financial difficulty, refer them to Genworth as soon as possible. They can call us toll free at 1-800-511-8888 or send an email to: homeassist@genworth.com. The more we reach out and encourage homeowners to be proactive, the better we can provide assistance and achieve the best outcome for all.